Annex 1 - A&G CGT performance report
|
1 October to 27 December 2024 |
Q3 - 2023/2024 |
April 2024 to March 2025- YTD |
Previous Years |
|||||||||
|
|
Received |
In Progress |
Complete |
Response in time |
Number received |
Response in time |
Q1 |
Q2 |
2021/ 2022 |
2022/ 2023 |
2023/ 2024 |
|
|
FOI total |
231 |
40 |
191 |
177 |
93% |
211 |
87% |
97% |
97% |
79% |
83% |
83% |
|
EIR total |
163 |
24 |
139 |
135 |
97% |
160 |
94% |
98% |
99% |
85% |
89% |
96% |
|
SAR total |
42 |
14 |
28 |
22 |
79% |
47 |
79% |
46% |
40% |
72% |
64% |
72% |
|
Disclosure of Information Requests total |
Received |
In Progress |
Complete |
Agreed for release |
|
|
|
|
|
|
|
|
|
114 |
9 |
105 |
88 |
84% |
|
|
|
|
|
|
|
|
|
TOTAL
|
550 |
|
|
|
|
|
|
|
|
|
|
|
Annex 1 - A&G CGT performance report
|
|
Total received in Q3 2023/ 2024 |
2024/2025 total received |
Previous Years Total received |
||||||
|
Directorate Corporate complaints/ corporate complaints not housing |
Received |
In Progress |
Complete |
|
Q1 |
Q2 |
2021/ 2022 |
2022/ 2023 |
2023/ 2024 |
|
Adult Social Care and Integration |
1 |
0 |
1 |
|
|
|
|
|
|
|
Children and Education |
1 |
0 |
1 |
|
|
|
|
|
|
|
Customer and Communities |
25 |
6 |
19 |
|
|
|
|
|
|
|
Place |
230 |
47 |
183 |
|
|
|
|
|
|
|
Total |
257 |
53 |
204 |
369 |
278 |
276 |
1,368 |
1,866 |
1,310 |
|
Adult Social Care procedure |
7 |
1 |
6 |
7 |
1 |
7 |
43 |
37 |
43 |
|
Children Social Care procedure |
8 |
3 |
5 |
8 |
8 |
5 |
45 |
49 |
37 |
|
TOTAL |
272 |
57 |
215 |
384 |
286 |
288 |
1456 |
1952 |
1390 |